FAQ

Our products are shipped from global provider warehouses and will be dispatched within 1-3 working days for most items. As some products are handcrafted upon order confirmation, we will arrange production according to the sequence of orders received. Please kindly wait with patience. For orders placed during weekends or holidays, we will process the shipment on the next working day. Please be informed that we are not responsible for any lost, stolen, or misdelivered packages during the shipping process.

No. Once an order is placed it can't be changed or cancelled.

*We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

*Where's my order? Please see our shipping page for transit times.

*Please note that any orders that have already been packed or shipped cannot be cancelled.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Examine your order immediately upon delivery. We will refund or reship any damaged merchandise, notify us within 48 hours of delivery.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact All return shipping fees and other miscellaneous fees are the responsibility of the customer. Clearance items are final sale.

Once you have signed up to receive our emails your first email will include a one-time promo code to be used on your first order. Depending on your provider please allow a couple of hours to receive in your inbox.

We honor sales promotions within 7 days of sale date on full-price in stock items, with no previous offers applied. We match product pricing on exact items, discounts will not apply.